Custom made.
Clearly protected.

Personal work cannot usually be put back into stock.

Because a personalised piece is made from your original material, selected wording, design choices or proof, it is generally final sale once production preparation begins. Changes, cancellations, returns or exchanges for a change of mind may no longer be possible after that point.

This does not apply where an item is damaged, faulty or materially incorrect, or where a right cannot be excluded under applicable law. Please review your proof and selected options carefully before approval.

Tell us promptly so that we can investigate properly.

If an item arrives damaged, faulty or materially different from the approved proof or order details, contact info@marksake.com within 7 days of delivery. Include the order number, a clear description, and photos or video of the item, packaging and shipping label where relevant.

After review, the appropriate remedy may include a repair, remake, replacement, partial refund, full refund or another solution required by applicable law. We may ask for the item to be returned only after providing return instructions. Do not send a product back without contacting us first.

The proof and the physical material set reasonable boundaries.

• A detail shown in and approved on the proof.
• Minor screen-to-material colour variation, normal handmade variation, texture or small placement differences that do not materially change the piece.
• Errors in customer-supplied spelling, dates, files, addresses or instructions that were approved or not corrected before production.
• Damage caused after delivery through misuse, alteration, wear, stains or unsuitable care.

Eligible standard items have a 14-day return-request window.

If MARKSAKE offers an item expressly identified as non-personalised, you may request a return within 14 days of delivery, provided it is unused, clean, undamaged, in original condition and suitable for resale. Return approval is required before sending any item back.

Original shipping, return shipping, expedited services, gift wrapping, duties, taxes and carrier fees are generally non-refundable unless required by law or the issue was caused by our error.

A confirmed refund is sent back to the original payment method.

Approved refunds are normally issued to the original payment method within up to 10 business days after the decision, inspection or return where one is required. Banks, card issuers and payment providers may take additional time to display the credit.

If only part of an order is affected, any remedy may apply only to that affected item or portion. Nothing in this policy removes statutory rights for faulty, damaged or misdescribed goods.