Made carefully.
Sent clearly.

The proof protects the original before production begins.

For standard commissions, production normally takes about 5 business days after payment, required order details and source material are received and, where relevant, the proof is approved. Complex custom work normally takes about 7–12 business days after proof approval. Advanced bespoke commissions normally take about 15–30 days; the relevant timeline will be confirmed for that commission before work begins.

These are estimates, not guaranteed dispatch dates. A proof revision, file clarification, material availability, quality review, carrier disruption, customs processing or seasonal demand can add time.

Carrier transit is estimated at 5–10 days after dispatch.

Estimated carrier transit is normally 5–10 days after dispatch, depending on destination and service. Tracking is provided where the selected shipping service supports it. Delivery estimates are for planning only and are not guaranteed delivery dates.

Where delivery requires a signature, local tax payment or customs action, please respond promptly to carrier notices. We cannot control carrier delays, customs holds, weather disruption or an address that cannot be delivered to.

Check the address before checkout.

Please confirm your delivery address carefully before submitting an order. If you need a change, contact us promptly at info@marksake.com. We will try to help before the parcel is handed to the carrier, but cannot guarantee an address change once production or shipping has begun.

If a parcel appears delayed, delivered but not received, or damaged in transit, contact us with your order number and any relevant tracking details. We may ask for photos of the packaging and item where this helps a carrier or quality investigation.

The checkout tells you what is collected there.

Any taxes collected at checkout will be shown before payment. Where import duty, import tax, VAT or carrier handling fees are not collected at checkout, the destination country or carrier may charge them separately. Unless checkout expressly states otherwise, those charges are the customer’s responsibility.

If a parcel is returned because duties, taxes or required customs information are not completed, the available remedy will depend on the production stage, carrier charges and applicable law. Contact us before placing an order if you need help understanding the delivery destination or stated charges.

A made-to-order piece is still protected from genuine quality problems.

If your item arrives damaged, faulty or materially different from the approved proof or order details, read our Returns & Refunds policy and contact us within 7 days of delivery. Prompt reporting helps us investigate fairly and does not remove legal rights that apply to you.